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| Q. |
What types of eyewear can you repair? |
| A. |
Our specialists are trained to repair all types of eyewear such as sunglasses,eyeglasses,prescription reading glasses, we can even repair most types of ski googles.
We have the ability to order eyewear parts from dozens of brands that we carry.
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| Q. |
Is there a warranty on the repair work? |
| A. |
Of course what would be a repair without assurance and us standing behind our work. All repairs are guaranteed for 60 days from date of delivery. We will provide a 60 day warranty on the repaired portion of your eyewear. The warranty will protect you against any breakage happening at the same spot that we repaired.
Click here to view pictures of how some of the welding is performed.
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| Q. |
Will repaired glasses be weaker than a new frame? |
| A. |
No, its actully the opposite. When frames are made in the factory, welds are done mechanically that are often times weak in certain spots. This is why so many hinges break regularly at the solder weld point. When we solder or weld your frame, we infuse to a greater extent more silver ensuring a strong, long lasting bonded repair.
Click here to view pictures of how some of the welding is performed.
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| Q. |
When a frame is welded, will the repair area be discolored? |
| A. |
No, it is definatley true that there is of course some degree of discoloration with some welds, but what sets us apart from our competitors is our ability to carefully refinish the repair area to as close to the original finish as possible. Since we use Microwelding we isolate the repair area to only that specific location.
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| Q. |
Why cant I get my eyewear fixed at my local optical store? |
| A. |
You should always try calling a local optical store before you send your eyewear in the mail, but unfortunatley most optical stores do not offer a repair service. Optical stores are more interested in selling you a brand new frame and will usually tell you that the item cant be fixed. Do not listen to the sales person. All eyewear can be fixed no matter how damaged it is.
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| Q. |
Why cant I use my old lense and put them in a brand new frame? |
| A. |
Remmeber when you where a toldler and you played that shape game where a circle shape only fits into the circle hole and the square shape only fits into the square hole? Its the same thing. Each and every lense is cut distinctly for that specific style of glasses. Its very difficult if not impossible to grind the lense and change its dimensions. The slightest bit of change will throw off the alignment and you will not be able to see. When you break your eyeglasses you have t choices. Either fix the one you have , or buy a brand new frame. Dont forget if you buy a brand new pair of prescription eyeglasses you will need to spend more money on a new set of lenses.
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| Q. |
How expensive is it to fix broken eyewear? |
| A. |
The correct term is not how expensive, it is really how cheap. Fixing your broken eyewear starts from $25, depending on what needs to be done. Once your item arrives at our facility, you will be sent an invoice of the exact extend of your damage. If you compare the cost of buying new lenses if the item is a pair of prescription eyeglasses, its a no brainer. Always fix before you buy.
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| Q. |
Can you fix Titanium Frame? |
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Once upon a time Titanium frames where impossible to Repair, Today our Eyeglass Repair Specialists have devised and created several repair techniques to fix just about all Titanium frames. We have developed various methods that allow us to repair titanium frames with the utmost durability and the least visibility of the repair area.
Many facilities will tell you that this metal is not repairable, or they are not able to repair Titanium. Rest assure you that we can do this work with ease. There is a reason why dozens of other repair shops use our facility to repair their own clients eyewear. We take that as a compliment.
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| Q. |
How does the repair process work? |
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The repair process is simple. You will send us your damaged eyewear for a repair price quote. If the price that we quote you is acceptable, we will send you an invoice , once paid we will do the work and send your frame back. If you deny the quote, we will return your item back and all you have to do is pay for shipping. To start the process you will be required to fill out an online form that will require you to enter your address and information about what is damaged. You will be given an order number to use with any coorespondance with us in regards to your item , and most importantly the order number must be sent along with your eyewear to eliminate confusion.
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| Q. |
How long will it take to get my repair quote? |
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Once your item arrives at our facility, please allow 2-3 business days to get your quote via email.
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| Q. |
Once I agree to repair, How long will it take to get my item back? |
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Once the invoice is paid and your item is sent to the lab for repair, please allow sometime for our facility to complete the repair. The item will then be shipped back to you with the level of service that you had selected when you originally paid for the shipping. You will be given a tracking number once the item is shipped
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| Q. |
What if I am not happy with the repair work done to my glasses? |
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This is a very good question. While most of our work is done perfectly and without incident , mistakes & misunderstandings can happen. If there is something that is of concern, feel free to give our customer service team a call at (718) 635-3888 and explain the problem. They will work with you to find an amicable resolution so that you are left happy. The simplest solution is to send back your item for a re-repair. Please do understand that all repairs are covered by our 60 day warranty.. Please keep in mind there are no refunds for repair related work.
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| Q. |
Our 60 Day Warranty on Repairs? |
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Repair Services - All repairs are guaranteed for 60 days from date of delivery. We will provide a 60 day warranty on the repaired portion of your eyewear. The warranty will protect you against any breakage happening at the same spot that we repaired.
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| Q. |
What if I am not happy with the repair work done to my glasses? |
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This is a very good question. While most of our work is done perfectly and without incident , mistakes & misunderstandings can happen. If there is something that is of concern, feel free to give our customer service team a call at (718) 635-3888 and explain the problem. They will work with you to find an amicable resolution so that you are left happy. The simplest solution is to send back your item for a re-repair. Please do understand that all repairs are covered by our 60 day warranty.. Please keep in mind there are no refunds for repair related work.
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| Q. |
What if I decide to not complete the repair service? |
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If you choose to not complete the repair service, and you want us to ship the item back, you will only be liable for the return shipping fees of your eyewear.
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| Q. |
What is your cancellation policy on repair orders? |
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Once you place an order for to repair your eyewear many events are triggered.
Due to the uncertainty of the progression of completion, repair orders may not be cancelled, under any circumstances.
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| Q. |
What happens if I dont respond to the estimate? |
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Once the eyewear arrives at our location, we will send you an invoice. If you decide not to pay it, you can opt to cover the return shipping costs. We will reach out to you via phone, email, and text multiple times to ensure you are informed. If you don't collect your item within 30 days of its arrival at our facility, we will dispose of it.
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| Q. |
Responsibility for Damage to your eyewear? |
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We are not responsible for damage caused during installation of lenses or any other damage that occurs during the process of eyewear repairs.
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